Lead Infrastructure & Systems Engineer Location: Edgbaston, Hybrid (Office and Remote Working) Hours: Full-Time... infrastructure function: a Lead Infrastructure & Systems Engineer who acts as the primary point of technical escalation for the team...
Clinical Systems Support Engineer Location: Edgbaston, Hybrid (Office and Remote Working) Hours: Full-Time... Clinical Systems Support Engineer to join our IT Infrastructure team. This is an exciting opportunity to play a key role...
/ticketing tool such as HaloITSM, ServiceNow, Jira Service Management, FreshService or similar Comfortable working independently...
for supporting the day-to-day coordination of the Maintenance & Support function, using Freshservice to log, prioritise, track... and escalated, while coordinating engineer schedules, planned maintenance and client requirements in line with contractual SLAs...
or infrastructure support environment, including time as a shift lead, senior engineer or team lead with direct oversight..., FreshService or similar Calm, decisive leadership under pressure, with the ability to coach, motivate and hold a shift-based team...
, prioritise and update incidents and requests in Freshservice. · Take ownership of assigned tickets, provide clear user updates... and work within agreed service levels. · Escalate complex issues to the endpoint engineer or team lead with error messages...
and maintain consistently high standards of service delivery. Maximise Service Engineer utilisation in line with agreed targets..., security systems, or network infrastructure. Experience with ITSM or customer platforms (e.g. Freshservice, ServiceNow, CRM...